Frequently Asked Rental Questions
Q.How long does set up and pick up take?
A.Although times can vary, set up and pick up takes usually about 15-20 minutes each.
Q.Is there a delivery fee?
A.We offer free delivery to Round Rock, Pflugerville, Georgetown, Cedar Park, Leander, Hutto! Past that, we do offer our services in Kyle, Buda, Del Valle, Liberty Hill, and other surrounding towns for a small delivery fee.
Q.Is a deposit required?
A.Yes, we require a deposit, which is 33% of the total cost and non-refundable. If your total is over $500, we require a 50% non-refundable deposit on these orders. Do note that if you need to cancel or reschedule your party then we will issue a raincheck in the amount of your deposit which is valid for one calendar year. We accept all major credit cards, as well as PayPal. We are able to accept payment via our online order page and over the phone.
Q.How long will I have the bounce house for?
A.Our standard party rental duration is up to 5 hours, and our prices are consistently 20% lower than the competition! We also sometimes deliver early at no extra charge (optional). Of course, we also allow you to extend your time via a small fee.
Q.I need to reschedule my party, what are my options?
A.We allow for reschedules involving any circumstances other than bad weather. You need to provide us with advance notice 7 days before your scheduled rental, as this gives us the adequate amount of time needed to re-book your rental during this time. We can sometimes reschedule on shorter notice, but this is on a case-by-case basis, and suggest you reach out to us for more details.
Q.Will a bounce house unit fit in my backyard?
A.More than likely yes, as even larger units can fit in small backyards. Be sure to check out the individual item description of the rental you want, as it includes details such as area requirements, and do account for the fact that low hanging trees can sometimes get in the way. We also require that the unit is at least 20 ft away from all power lines.
Q.Do the inflatable units require a generator?
A.Nope! All you need is a simple wall outlet, we take care of the rest.
Q.What is your weather policy?
A.In cases where bad weather gets in the way of your scheduled rental, we provide you with a raincheck and apply your payment towards any future party rentals you want. These funds are good for up to 12 months. Do note that once an inflatable has been set up, we are unable to offer refunds as we still pay our drivers for their hard work despite weather conditions. We reserve the right to issue a raincheck when we feel that weather conditions are too dangerous. Please call us immediately if you are thinking of canceling your scheduled rental.
Q.How often are inflatables cleaned?
A.Our units are thoroughly cleaned and sanitized after every single rental! We also carry Simple Green and clean towels in case there are any accidents with younger children. Please be sure to notify our drivers if there was an accident or other type of spill, as it is important to clean the unit before it is rolled up.
Q.Do you carry insurance?
A.We do carry liability insurance, which is required by state law. In addition, our inflatables are formally inspected on an annual basis as per state regulations. We always prioritize your and your guests' safety above all else, and reserve the right to cancel an event when a hazardous location or bad weather warrants it.
Q.Can I have my rental set up in the front yard?
A.We can usually make this work, but we highly recommend against it in cases where this is near a busy road or heavily-trafficked area. We do ask that you take the blower either indoors, or tuck it behind a fence or bush, somewhere where it can't be seen from the front road. That said, front yards should really be the last alternative as they are not ideal for inflatable setup.
Q.Where are you located?
A.Our main office is proudly situated in Round Rock, Texas, where our warehouse also resides. Of course, we service all of the greater Austin area and surrounding communities as well!
Have any additional questions or concerns? Do not hesitate to reach out to us via phone or e-mail!